FREQUENTLY ASKED QUESTIONS
THE CLEANUP PROCESS
- What is a website?
- My website is infected, what do I do?
- What access do you need?
- Do you backup my site?
- Will the cleanup cause disruption to my website?
CUSTOMER SUPPORT
- How do I contact support?
- What are your support hours?
WEBSITE ANTI-VIRUS
- What is your refund policy?
- How do I cancel my service?
- Do you support WordPress Multisite?
- I have multiple sites. Do I need separate plans?
- Can I change my coverage?
- How do I upgrade my plan?
- Do you offer enterprise pricing?
- Do you have an affiliate program?
STILL HAVE QUESTIONS?
Our support team is available 24/7/365 to help you with any questions or concerns.